How to Fix ‘Can’t Connect to Messages for Web’ Issue

[Update] How to Fix ‘Can’t Connect to Messages for Web’ Issue

The ‘Google Messages for Web application allows you to read and respond to messages from your computer without touching your Android smartphone. It is also extremely simple to use. Scan the QR code displayed on the ‘Google Messages for Web’ page with the Messages app’s built-in QR reader to pair your phone and computer.

You may be unable to connect to Messages for Web at times. When scanning the QR Code, it will fail to pair with the phone and PC and display an error message. Here’s how to connect your phone’s Messages app to your computer if you’re having trouble.

Before we begin, please tell us how to connect your phone’s Messages app to Messages for Web on PC.

  1. Launch Google Chrome or Microsoft Edge on your PC and navigate to the ‘Messages for Web’ website. On the page, you will notice a QR Code.
  2. Open the Google Messages app and select the hamburger menu on your phone.
  3. Select the Device Sharing option and then tap on the QR code scanner option on the following page.
  4. Scan the QR code with your phone by pointing it at it.
  5. Your phone will immediately connect to your computer.
  6. You can now read, reply to, and send messages from your PC.

Your phone may occasionally fail to pair with Messages for Web. It will fail to connect when scanning the QR Code for the web. If your cellphone cannot link to Messages for Web, try the two methods listed below.

How to Fix Google Messages for Web Not Connecting Issue?

Method 1: Clear Google Messages app cache and data:

  1. Long-press the Message app icon and then tap the App info button.
  2. Tap Storage & Cache, then Clear Storage.
  3. Launch the Messages app and attempt to connect to Messages for Web.

If the preceding steps do not work for you, try the steps below. It is done on your Windows PC by changing the IPv4/IPv6 DNS server address with Google DNS servers. The following instructions are for Windows 10.

Method 2: How to change DNS servers (IPv4, IPv6)

  1. To begin, determine whether your WiFi connection is IPv4 or IPv6.
  2. Obtain the Google DNS server address: and are IPv4 addresses.
    IPv6 addresses are 2001:4860:4860::8888 and 2001:4860:4860::8844.
  3. Open Network & Internet settings by right-clicking on the Ethernet or Wi-Fi icon in the taskbar.
  4. Change Adapter Options, right-click the Ethernet or WiFi adaptor and select Properties.
  5. Now, depending on your connection, select TCP/IPv4 or TCP/IPv6 and click Properties.
    Use the following DNS server address and enter the DNS server addresses listed above in the appropriate fields.
  6. To save the settings, click OK.

Now, try connecting to Messages for Web; you should be able to do so. So that’s how you resolve the ‘can’t connect to Messages for Web’ problem.

Update: The post was first published in September 2020 and was slightly updated in April 20222.

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